Privacy Policy

1. Who We Are

Linegrove is an educational and administrative organisation providing estate organisation and legacy literacy sessions. Our registered address is 48 Phuket Road, Talat Yai, Mueang Phuket, Phuket 83000, Thailand. For data protection enquiries, contact us at [email protected].

This policy applies to information collected through our website at linegrovekal.biz and through direct contact with our organisation.

2. What Personal Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, and phone number when you submit an enquiry through our contact form or contact us directly.
• Communication records: Correspondence by email or telephone relating to session bookings and enquiries.
• Website usage data: Technical information collected automatically by cookies and analytics tools, including browser type, pages visited, and time spent on pages.
• Session participation data: Limited information you choose to share during a Linegrove session, which remains within the session environment and is not stored by us.

We do not collect sensitive personal data such as financial account information, identification documents, or health data.

3. How and Why We Use Your Data

We use your personal data for the following purposes:

• Responding to enquiries: To answer your questions and provide information about our services. Legal basis: legitimate interest.
• Session administration: To organise and deliver services you have booked. Legal basis: performance of a contract.
• Website analytics: To understand how our website is used and improve its content and usability. Legal basis: consent (via cookie acceptance).
• Service updates: To send relevant information updates to Legacy Literacy Course participants, if they have consented to receive them.

4. Data Retention

We retain personal data only for as long as is necessary for the purposes described in this policy:

• Enquiry records: up to 12 months from the date of last contact
• Session booking records: up to 36 months for administrative purposes
• Analytics data: in accordance with the cookie settings you have selected

5. Data Sharing

We do not sell, rent, or trade your personal data. We do not share it with third parties for marketing purposes. Limited sharing may occur in the following circumstances:

• Service providers: We may use third-party services such as website hosting, email delivery, or analytics. These providers are bound by data processing agreements.
• Legal requirements: We may disclose data if required to do so by Thai law or a valid legal request.

6. Data Security

We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, and misuse. These measures include:

• Secure (HTTPS) transmission of data on our website
• Access controls limiting who can view personal records
• Regular review of data handling practices

In the event of a data breach affecting your rights, we will notify you as required by applicable law.

7. Cookies

Our website uses cookies to improve your experience and to understand how the site is used. You can manage your cookie preferences at any time through our Cookie Policy page. Essential cookies necessary for the site to function are always active.

8. Your Rights

Under applicable data protection law, including Thailand's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:

• Right to access: To request a copy of the personal data we hold about you
• Right to rectification: To have inaccurate data corrected
• Right to erasure: To request deletion of your data, subject to legal retention requirements
• Right to data portability: To receive your data in a structured, commonly used format
• Right to withdraw consent: To withdraw consent to processing at any time, without affecting past processing
• Right to lodge a complaint: With the Personal Data Protection Committee of Thailand or a relevant supervisory authority

To exercise any of these rights, contact us at [email protected].

9. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy policies independently.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have received data from a minor, please contact us promptly so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the updated date at the top of this page will reflect the change. Continued use of our website after a change constitutes acceptance of the updated policy. We encourage you to review this page periodically.

12. Contact Us